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CASE STUDY

F5 Hardware Refresh, Software Upgrade and Configuration with C&C Group

Energy

C&C Group

Overview

C&C Group is a leading software manufacturer specialising in designing, developing, delivering, and hosting cloud-based software solutions. Their solutions are primarily used by UK infrastructure companies in the electricity, water, gas, and healthcare sectors. As a long-standing customer of FullProxy, C&C Group needed to carry out a Bourne to rSeries migration in order to modernise their F5 hardware to ensure compliance within a regulatory framework.

The Challenge

The customer faced a complex technological predicament centred around ageing application delivery controllers. Critically, their existing systems were running important services on hardware and software versions that had passed their support lifecycle, an increasingly common challenge for many businesses. Out-of-date software widens the threat landscape for malicious actors to target with potential ransomware or phishing attacks, and with software being end-of-support, security patches are no longer issued. It’s not just security concerns that come with out-of-date hardware and software; it can also lead to poor performance relative to surrounding hardware – often not meeting the demands of customers. This can cause potential risks to core business processes.

Customer Testimonial

“FullProxy’s technical expertise and commitment were of great value and allowed for a seamless transition. In addition, the team’s patience and collaboration with C&C Group was greatly appreciated and received. With FullProxy’s help, we completed the scheduled refresh on time and within scope.”

Jason Scott, Head of Infrastructure
C&C Group

FullProxy's Solution

FullProxy responded with a holistic approach that went far beyond mere equipment replacement. Leveraging a deep understanding of C&C Group’s existing network architecture and specific operational challenges, the team strategically integrated new F5 hardware appliances to optimise the customer’s applications performance and return on investment. The implementation of rSeries hardware in replacement of the legacy Bourne devices involved a comprehensive analysis of network bottlenecks, single points of failure, application traffic patterns, and potential scalability constraints, which allowed for a precision-targeted solution that enhanced both network efficiency and security.

What set this engagement apart was not just the technical implementation, but the comprehensive knowledge transfer that accompanied the hardware upgrade. FullProxy’s specialists conducted an in-depth training session, ensuring the customer’s team was fully equipped to operate and manage the new platform effectively. Following this, hands-on teaching sessions were held with the C&C Group team to make sure that crucial knowledge was retained and immediately applicable to their day-to-day operations.

Results and Benefits

The strategic technology upgrade for C&C Group encompassed multiple objectives, delivered comprehensive benefits across their network infrastructure. The successful migration from F5 Bourne series to rSeries delivered significant benefits for C&C Group.

  • FullProxy replaced outdated traffic management systems with modern, fully supported equipment, effectively mitigating significant operational risks associated with legacy technology.
  • The upgrade was implemented with exceptional precision, ensuring minimal disruption to the customer’s ongoing operations, and maintaining continuous service delivery throughout the transition.
  • Through comprehensive knowledge transfer, the engagement equipped C&C Group’s internal team with the necessary skills and confidence to independently manage and optimise their new technological infrastructure.
  • By transitioning to current, supported networking solutions, the customer quelled potential vulnerabilities and positioned themselves for enhanced technological performance and reliability.
Customer Testimonial

“The exercise was a great success based on several critical factors. We completed the refresh on time and within scope, with implementation for both sites being seamless and experiencing no major issues.

Not to tempt fate, but no significant problems have been detected post-implementation. Moreover, the technical refresh was completed entirely within budget, with no need to request additional professional days or consume extensive resources after the cutover.”

Jason Scott, Head of Infrastructure
C&C Group

Why FullProxy?

The customer deeply appreciated FullProxy’s ability to deliver far more than a standard technological solution. Rather than simply selling hardware, the team provided an end-to-end service that addressed immediate technological needs while investing in long-term capabilities. This approach resonated with C&C Group, highlighting FullProxy’s understanding that successful technological transformation is about more than just equipment – it’s about building a true partnership that focuses on education, strategic support, and the customer’s ongoing success.

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